Dispatch Update 17th January 2018

Dear All, Thank you for your patience with Nevilles, and apologies as our order disruption continues. To update you on our situation, Tuesday 16th January saw our highest dispatch date of 2018, with over 400 consignments dispatched from Nevilles. We are working through issues as they arise, with queries taking longer to resolve than we […]

Read more "Dispatch Update 17th January 2018"

DISPATCH DELAY UPDATE 15/01/2018

Dear All, Thank you for your patience with Nevilles. Whilst our order disruption situation continues, we have been able to make progress since our last update. Friday 12th January saw our highest consignment number ever dispatched from Nevilles, and we continued to eat into our backlog of orders, with extra shifts over this weekend. Changes […]

Read more "DISPATCH DELAY UPDATE 15/01/2018"

ORDER DISPATCH UPDATE

Dear Customer Thank you very much for your patience last week. As you know, we experienced significant disruption to our business last week, as we implemented a new Warehouse Management System, and began dispatching from our new Customer Fulfilment Centre. We were unable to guarantee any dispatches for orders placed last week. The update today […]

Read more "ORDER DISPATCH UPDATE"

Order Dispatch Delay.

Dear Customer, You will experience severe disruption and delays to orders placed this week – our apologies for this. We cannot guarantee that any orders placed this week will arrive before close of play Friday. As previously stated, we have installed a new Warehouse Management System over the Christmas period, and we are now dispatching […]

Read more "Order Dispatch Delay."